Customer Service

You can benefit from a high availability of spare parts. We keep many components in stock for 10 years and longer. Thanks to extensive standardisation and careful selection of suppliers subject to high JUMAG quality standards, our spare parts management is exemplary.

JUMAG steam boilers are especially low-maintenance and easy to service. Regular maintenance is nevertheless economical in order to ensure operational reliability, failure safety and a long service life for your system. We offer maintenance contracts at reasonable flat rates. We inspect, clean, repair and refurbish maintenance parts.

Safety first! That's why an annual safety check by a qualified person is mandatory. The specialist knowledge and experience of our specially trained JUMAG employees ensures the maximum safety of systems and operators.

Commissioning is performed by experienced service technicians. We will train you and go over the installation again with you so that you can handle the new system competently. This service saves you time and money.

Our hotline regularly receives top marks from our customers. That's because it is not a call centre but a team of experienced employees.  This allows many questions and problems to be resolved simply with a phone call. A call to our hotline is often a cost-effective alternative to an on-site technician. We do everything to ensure the operational readiness and efficiency of your system. One of the many reasons to choose JUMAG.

You can reach us on our service hotline 24 hours a day, seven days a week. If a technician is required on-site, our network of service technicians ensures that one reaches you as quickly as possible.